Shipping policy

At TashanTees, we ship all products within 24 to 48 working hours.

 

How long will it take for my order to be delivered?

Orders within India are generally delivered in 5-8 working days, depending on factors such as the shipping address, public holidays, weather conditions, and product availability. In rare cases, delivery may take up to 2 weeks. For regions like Jammu & Kashmir and North East India, delivery may take up to 10 working days.

 

How do I track my order?

Once your order has shipped, the tracking details will be sent to your email address. If you haven’t received the tracking information, please contact us at support@tashantees.com within 48 hours of placing your order.

 

Which courier companies are used to deliver the product?

We use trusted courier partners like Delhivery, Xpressbees, Bluedart, and EcomExpress, depending on the delivery location.

 

What happens if the tracking details show that the product was delivered but I have not received it?

Though rare, this situation can occur when the product is received by a family member, neighbor, flatmate, or delivered to your office’s mailroom. In genuine cases, we will investigate thoroughly and offer a full refund after completing our inquiry, which typically takes 10 working days.

 

If you receive a notification indicating that your order was delivered but have not received it, please notify us within 48 hours. We will escalate the issue with our courier partner for a swift resolution. After this time frame, it will be difficult for us to take action, and we will not be held liable for any losses.